How to return an item.

If you would like to return your item (for any reason) please see the below options.

If you want to return a damaged item, please contact sales@ultimatestyling.co.uk with your order information and evidence of the damage. Instructions will be given within 1 working day.

Is your item LESS than 1kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)?

Please fill out the returns form on the bottom of your invoice you received in the box and include this in the returning package. Please make sure the goods are well packed and secure.

Follow the link below and create your Royal Mail returns label.

Please be aware that you will be charged £4.25 (UK Mainland only) for this service, this will be deducted from your refund/exchange.

http://www.royalmail.com/track-my-return/create/1627

Is your item MORE than 1kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)?

If your item exceeds the above size, it will most probably be cheaper for you to return the goods at your own will. This can be via any courier, we suggest that you obtain tracking information as we cannot be held responsible for lost or undelivered items.

Please fill out the returns form on the bottom of your invoice you received in the box and include this in the returning package. Please make sure the goods are well packed and secure.

Alternatively, we offer a collection service for packages this size. This is at a cost of £7.95 (UK Mainland) and will be deducted from your refund/exchange. Please contact sales@ultimatestyling.co.uk to arrange a collection.

Please be aware that without a returns form included in the package, there may be a delay with any refund or exchange.