How to return an item.
Please be aware that we do not offer a collection service or any customer service advice from this Returns Address.
Do not attempt to drop your return off in person, as it will be refused.
This is a delivery address for returning goods via a courier only.
Please call us if you have any queries.
The members of staff at Big Yellow can only take the parts from your chosen courier.
Ultimate Styling,
Big Yellow Self Storage,
517 Queens Road,
Sheffield,
S2 4DR
If you would like to return your item (for any reason) please see the below options.
If you want to return a damaged item, please contact customerservice@ultimatestyling.co.uk with your order information and evidence of the damage. Instructions will be given within 1 working day.
Unwanted items
Is your item LESS than 1kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)?
Please print and fill out the returns form on the invoice you received attached to the dispatch email from us and include this in the returning package.
Please make sure the goods are well packed and secure.
*Please be aware, if you cannot find your dispatch email, it might be in your junk or spam email folder.
Follow the link below and create your Royal Mail returns label.
Please be aware that you will be charged £4.25 (UK Mainland only) for this service, this will be deducted from your refund/exchange.
http://www.royalmail.com/track-my-return/create/1627
Please be aware that without a returns form included in the package, there may be a delay with any refund or exchange.
Is your item MORE than 1kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)?
If your item exceeds the above size, it will most probably be cheaper for you to return the good(s) at your own will. This can be via any courier; we suggest that you obtain tracking information as we cannot be held responsible for lost or undelivered items.
Please print and fill out the returns form on the invoice you received attached to the dispatch email from us and include this in the returning package.
Please make sure the good(s) are well packed and secure.
*Please be aware, if you cannot find your dispatch email, it might be in your junk or spam email folder.
Alternatively, we offer a collection service for packages over this weight. This is at a cost of £7.95 (UK Mainland) and will be deducted from your refund/exchange. Please contact customerservice@ultimatestyling.co.uk to arrange a collection.
Please be aware that without a returns form included in the package, there may be a delay with any refund or exchange.